Chromebooks R Us Refurbished laptops
Just 5 days to report a dead-on-arrival unit, and a 14-day return window where the buyer pays return shipping and loses the original shipping cost.
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A tight window for reporting a problem on refurbished hardware
Chromebooks R Us sells refurbished Chromebooks, parts, and accessories, with bulk programs for schools and discount programs for families, non-profits, and senior citizens.
Chromebooks R Us' refund policy states the company "accepts returns on most items within 14 days of item delivery," but a defective or dead-on-arrival item must be reported within just 5 days of receiving it -- a notably short window to discover and report a hardware problem on a refurbished device. If a defective item can't be replaced because it's out of stock, the buyer gets a full refund instead. All returns require a Return Merchandise Authorization (RMA) requested via email or the returns page before anything is sent back. For non-defective returns, the policy states plainly: "original shipping costs will be deducted from all non-defective returns," and "the customer is responsible for return shipping" -- meaning a change-of-mind return costs you both the original and return shipping. Returns not in the original box, or missing packing materials or accessories, "may be refused or subject to a restocking fee." Items with a broken manufacturer seal cannot be returned at all, and the policy states in capital letters that any signs of wear, tampering, or parts removal will result in the return being refused outright. Packages refused by the customer or marked undeliverable also have shipping fees deducted. We have not purchased from Chromebooks R Us ourselves.
Right for
- Buyers who inspect a refurbished Chromebook immediately on arrival and can report any defect within 5 days
- Anyone comfortable requesting an RMA before returning anything, as the policy requires for all returns
- Buyers purchasing for a specific, decided-upon use case, since a change-of-mind return costs both original and return shipping
Wrong for
- Anyone who might not notice a defect within 5 days of receiving the device, since that is the entire window to report a dead-on-arrival or defective unit
- Buyers hoping for a straightforward change-of-mind return, since original shipping is deducted and the buyer also pays return shipping
- Anyone who might break a manufacturer seal or show signs of use before deciding whether to keep the device, since that disqualifies the return entirely
+What it gets right
- A 14-day return window exists for most items, which is a standard baseline for this product category. You have two weeks after delivery to decide on a straightforward return, assuming the item meets the stated conditions.
- If a defective item can't be replaced due to being out of stock, the policy guarantees a full refund instead. You're not left without a resolution if a replacement isn't available for your specific defective unit.
- The RMA requirement, while an extra step, keeps the return process organized and traceable on both sides. Getting authorization first reduces the chance of a return being refused on a technicality once it's already shipped back.
- The exclusion conditions (sealed, boxed, no signs of wear) are stated specifically rather than left to interpretation. Knowing exactly what disqualifies a return in advance helps you keep the device in returnable condition if you're not yet sure.
−Where it slips
- Only 5 days to report a defective or dead-on-arrival item is a short window, especially for a refurbished device you may not use immediately. Power on and thoroughly test a refurbished Chromebook within the first few days of receiving it, not weeks later.
- A non-defective (change-of-mind) return costs you the original shipping fee plus your own return shipping cost. Only order if you're reasonably confident in the purchase, since a change-of-mind return isn't close to free.
- A broken manufacturer seal makes an item non-returnable outright, with no stated exception. Avoid breaking any manufacturer seal on the unit until you're certain you want to keep it.
- Returns missing original packaging or accessories may be refused or charged a restocking fee, on top of the shipping deductions. Keep the original box and all accessories in case you need to return the device.
Weighted down by the short defect-reporting window and shipping-cost structure
This is a desk-research review: we have not purchased from Chromebooks R Us. The defective-item guarantee and the specifically stated exclusion conditions are real strengths; the 5-day DOA reporting window and the dual shipping cost on non-defective returns held the score back.
The long version
What Chromebooks R Us offers, the 5-day defect-reporting window we found, pricing, and who this fits.
What Chromebooks R Us offers
Chromebooks R Us sells refurbished Chromebooks, parts, and accessories, with bulk programs for schools and discount programs for families, non-profits, and senior citizens.
Pricing
On 2 Nov 2026, chromebooksrus.com listed the HP Chromebook 11 (4GB/16GB) at $69.99 (regular $79.99), the Lenovo 100e Chromebook (4GB/32GB) at $74.99, the Dell Chromebook 3100 (4GB/16GB) at $69.99 (regular $89.99), the HP Chromebook 11 G8 EE (4GB/16GB) at $79.99, and the Dell Latitude 3400 (14") at $115.00, shown as sold out at the time we checked.
Refunds
Most items can be returned within 14 days of delivery, but a defective or dead-on-arrival item must be reported within just 5 days of receipt; if a defective item can't be replaced due to stock, a full refund is issued instead. All returns require a Return Merchandise Authorization before shipping anything back. For non-defective returns, original shipping is deducted from the refund and the buyer pays return shipping. Items missing original packaging or accessories may be refused or charged a restocking fee; items with a broken manufacturer seal or signs of wear/tampering are refused outright.
Buying advice
Test a refurbished Chromebook thoroughly within the first few days of receiving it, well inside the 5-day defect-reporting window. Request an RMA before shipping anything back, keep the original box and accessories, and avoid breaking any manufacturer seal until you're sure you want to keep the device.
Everything on paper
Figures from chromebooksrus.com's product and refund policy pages, checked 2 Nov 2026.
Prices, offers and policies change often. Check the product page and the policies that apply when you buy.
Defective vs. non-defective return outcomes
Based on chromebooksrus.com's refund policy, checked 2 Nov 2026.
| Return reason | What happens |
|---|---|
| Defective/DOA, reported within 5 days | Replacement or full refund if out of stock |
| Non-defective, within 14 days | Buyer pays shipping both ways |
| Broken manufacturer seal or signs of use | Return refused |
Test the device immediately on arrival, since the defect-reporting window is far shorter than the general 14-day return window.
Questions people actually ask
How much does a Chromebooks R Us laptop cost?
What is Chromebooks R Us' return policy?
Do I need authorization before returning a Chromebooks R Us item?
What if my refurbished Chromebook arrives defective?
Shop Chromebooks R Us
Test any device immediately on arrival, well within the 5-day defect-reporting window, and request an RMA before returning anything.
Chromebooks R Us
A Chromebooks R Us refurbished Chromebook.
Shop Chromebooks R UsRefurbished Chromebook
From $69.99 at the time we checked; confirm the current price and stock at checkout.
Shop at Chromebooks R UsPrices observed 02 Nov 2026 and subject to change. This is an affiliate link.
Test it immediately, since the defect window is short
Chromebooks R Us sells refurbished Chromebooks from about $70 to $115, with a standard 14-day return window for most items.
That window shrinks to just 5 days for reporting a defective or dead-on-arrival unit, and a non-defective return costs the buyer both the original and return shipping, so test the device immediately and keep it boxed and sealed if you're not yet certain.
Consider it if you
- You will thoroughly test a refurbished Chromebook within the first few days of receiving it
- You are reasonably confident in the purchase, since a change-of-mind return isn't close to free
- You can keep the device in original packaging with the manufacturer seal intact until you decide to keep it
Skip it if you
- You might not get around to testing the device within 5 days of delivery
- You want a low-cost or free change-of-mind return option
- You might open the manufacturer seal or show signs of use before deciding whether to keep the device
How this review was put together
This is a desk-research review. We have not purchased from Chromebooks R Us. Pricing and refund policy text come directly from chromebooksrus.com, checked 2 Nov 2026. We wrote our own text. The image is our own screenshot of a public Chromebooks R Us page, taken on 2 Nov 2026 and shown for review and commentary; the content and branding belong to Chromebooks R Us, and we will remove it if asked. We did not review the brand's affiliate programme terms.
Big Time Bikers is independent and is not affiliated with, sponsored or endorsed by Chromebooks R Us. The link to Chromebooks R Us is an affiliate link: if you buy through it we may earn a commission at no extra cost to you, and this never changes a score. We did not receive payment or a free product for this review.