Hiboy Electric scooters, e-bikes and kids' e-rides
A personal electric vehicle brand with a genuinely checkable UL 2272/2849 safety certification, a 30-day return window with real deducted fees, and a warranty length stated two different ways on its own pages.
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A UL-certified scooter and e-bike brand with real return fees and a warranty figure that does not match itself
Hiboy sells electric scooters across commuter, lightweight, performance and seated categories (S2 family, S3, MAX Pro, TITAN PRO), e-bikes (EX6, EX6F, EX9, EX11, C1, P6), kids' e-rides (scooters, balance bikes, dirt bikes for roughly ages 2 to 14), and parts and accessories, with regional storefronts for the US, Canada, UAE/KSA and the EU.
The brand cites UL 2272 and UL 2849 certification, which are real, independently checkable safety standards for electric scooters and e-bikes respectively, a stronger claim than marketing language alone. The return policy is detailed but not generous: 30 days from delivery, but the buyer pays return shipping and Hiboy deducts a flat $50-$200 shipping fee from the refund for a non-defective, no-longer-needed return, on top of that buyer-paid shipping. We also found a direct inconsistency between pages: the home page banner repeatedly shows “1-Year Warranty,” while the return policy page states “Up to 12-month Warranty” for the scooter itself but only 6 months for the battery and motor specifically. We are reporting this discrepancy rather than resolving it ourselves. We have not used a Hiboy scooter or e-bike.
Right for
- Buyers who want a real, checkable safety certification (UL 2272/2849) rather than just marketing language
- Shoppers confident in their model choice, since an ordinary return carries both shipping cost and a flat deducted fee
- People who will ask Hiboy directly to confirm the exact battery and motor warranty length before buying
Wrong for
- Anyone who expects a free return for a simple change of mind on an electric scooter or e-bike
- Buyers who want one consistent warranty figure stated the same way everywhere on the site
- Shoppers returning an item after 30 days, since the policy caps that refund at 10-50% depending on the situation
+What it gets right
- A real, named safety certification is cited. UL 2272 (scooters) and UL 2849 (e-bikes) are independently checkable standards, not just brand language.
- The return policy is detailed down to dollar figures. The $50-$200 deducted shipping fee and the 10-50% late-refund range are both specific numbers rather than vague terms.
- Defective-product returns are handled differently and more favorably. Hiboy states it covers return shipping itself when the product is actually defective, separate from the standard buyer-paid terms.
- A dealer network for test-driving is mentioned. Being able to try a scooter or e-bike in person before buying is a genuine advantage for this product category.
- A large, specific product range across scooters, e-bikes and kids' models. Models are organized clearly by use case (commuter, off-road, folding, fat-tire) rather than one undifferentiated catalog.
−Where it slips
- The warranty length is stated inconsistently across the site. The home page repeatedly shows “1-Year Warranty,” while the return policy page states 12 months for the scooter and only 6 months for the battery and motor; we did not find a single page reconciling these.
- An ordinary return costs real money beyond shipping. A flat $50-$200 fee is deducted from the refund for a non-defective, no-longer-needed return, on top of the buyer paying return shipping.
- Returning after 30 days gets only a partial refund. The policy states 10-50% depending on the situation, with shipping fees never refunded.
- Accessories and spare parts cannot be returned at all. This includes seats and other spare scooter parts sold on the site.
- No independent battery-range or braking test found. We found the brand's own specs and a cited Trustpilot rating, but no independent lab test of range or braking distance for the specific models.
Weighted for certification specificity, return-fee transparency, policy consistency and independent evidence
This is a desk-research score: we have not used a Hiboy scooter or e-bike. The checkable UL certification is a real positive; the warranty-figure inconsistency and the deducted return fee pulled the policy score down.
The long version
What Hiboy sells, how its return policy and fees actually work, the warranty inconsistency we found, and what we could not verify.
What Hiboy sells
Hiboy sells electric scooters across commuter, lightweight/portable, performance and seated categories (including the S2 family, S3, MAX Pro and TITAN PRO), e-bikes in commuter, folding, fat-tire and off-road styles (EX6, EX6F, EX9, EX11, C1, P6), kids' e-rides such as scooters, balance bikes and dirt bikes for roughly ages 2 to 14, and parts and accessories including safety gear, locks, storage bags and phone mounts. The brand runs separate storefronts for the US, Canada, UAE/KSA and the EU, and mentions a dealer network where buyers can test-drive products in person.
Pricing
On 30 Oct 2026, sale prices on hiboy.com ranged from about $299.99 for the S2 Lite scooter to $1,349.99 for the TITAN PRO scooter, with the EX11 e-bike listed at $1,299.99. Hiboy advertises free shipping with a stated 2-6 business day delivery window and cites a Trustpilot rating of 4.8 out of 5 from more than 2,200 reviews, a figure we have not independently re-verified on Trustpilot directly.
Returns and the real cost of changing your mind
Hiboy allows returns of new, undamaged, unused scooters and e-bikes within 30 days of delivery, requiring contact with [email protected] first for a return address or label and original packaging for the return shipment. The buyer is responsible for return shipping cost, and for a non-defective, no-longer-needed product, Hiboy additionally deducts a flat $50-$200 shipping fee from the refund itself, on top of what the customer already paid to ship it back. If you return an item after the 30-day window, the refund is capped at 10-50% depending on the situation, and shipping fees are never refunded. Accessories and spare scooter parts, including seats, cannot be returned at all. Defective products are handled differently: Hiboy states it covers return shipping itself in that case, separate from the standard buyer-funded terms above.
A warranty length stated two different ways
Hiboy's home page repeatedly displays “1-Year Warranty” as a banner claim across scooter, e-bike and kids' sections. The return policy page, however, states “Up to 12-month Warranty” specifically for the scooter, with only 6 months of coverage for the battery and motor, plus a separate note that quality-related issues are handled with replacement parts. These are not necessarily contradictory, a 12-month scooter warranty is roughly consistent with “1-Year,” but the shorter 6-month battery/motor figure is a materially different number that the home page banner does not reflect. We are reporting this gap rather than assuming either figure is the complete picture, and recommend confirming the exact warranty length for your specific component with support before buying.
Buying advice
Confirm the exact warranty length for the battery and motor specifically, not just the scooter frame, before buying, given the inconsistency we found. Budget for both return shipping and the flat $50-$200 deducted fee if you think you might return a non-defective item. If possible, test-ride a model through Hiboy's dealer network before ordering online, since that removes most of the return risk entirely.
Everything on paper
Figures from hiboy.com and its policy pages, checked 30 Oct 2026.
Prices, offers and policies change often. Check the product page and the policies that apply when you buy.
What the warranty banner says vs. the policy page, at a glance
Figures as shown on hiboy.com, checked 30 Oct 2026.
| Page | Warranty length shown | Component | What we know |
|---|---|---|---|
| Home page banner | 1-Year Warranty | Not specified | Shown repeatedly across sections |
| Return policy page | 12 months | Scooter frame | Roughly matches the banner figure |
| Return policy page | 6 months | Battery & motor | Shorter than the banner figure suggests |
Ask support which figure applies to the specific part you care about before you buy.
Questions people actually ask
Is Hiboy legit?
What does Hiboy sell?
What is the Hiboy return policy?
How long is the Hiboy warranty?
Is Hiboy UL certified?
Can I return accessories or spare parts?
Shop Hiboy
Confirm the exact battery and motor warranty length with support, and budget for the deducted return fee if you might change your mind.
Hiboy
UL-certified electric scooters, e-bikes and kids' e-rides.
Shop HiboyElectric scooter
Listed from $299.99 to $1,349.99 at sale pricing at the time we checked; confirm current price on the product page.
See electric scooters at HiboyPrices observed 30 Oct 2026 and subject to change. This is an affiliate link.
A UL-certified brand with real return fees and a warranty figure worth double-checking
Hiboy sells a genuine range of electric scooters, e-bikes and kids' e-rides backed by a checkable UL 2272/2849 safety certification and a detailed, specific return policy.
An ordinary return costs real money beyond shipping, and the warranty length is stated differently on the home page than on the return policy page, so confirm both before you order.
Consider it if you
- You want a real, checkable safety certification rather than vague claims
- You are confident in your model choice, since a return is not free
- You will confirm the exact warranty length for your component with support
Skip it if you
- You expect a free return for a simple change of mind
- You want one consistent warranty figure stated the same way everywhere
- You are buying accessories or spare parts you might need to return
How this review was put together
This is a desk-research review. We have not used a Hiboy scooter or e-bike. Prices and policies come from hiboy.com, checked 30 Oct 2026, and we looked for independent range or braking tests and report what we could not find; we also note a warranty-length inconsistency we found between the brand's own pages rather than resolving it ourselves. We wrote our own text. The image is our own screenshot of a public Hiboy page, taken on 30 Oct 2026 and shown for review and commentary; the content and branding belong to Hiboy, and we will remove it if asked. We did not review the brand's affiliate programme terms.
Big Time Bikers is independent and is not affiliated with, sponsored or endorsed by Hiboy. The link to Hiboy is an affiliate link: if you buy through it we may earn a commission at no extra cost to you, and this never changes a score. We did not receive payment or a free product for this review.