Zip'r Mobility scooters, wheelchairs and walkers
A US, family-run maker of mobility scooters, electric wheelchairs, rollators and knee scooters, with a 3-year frame warranty but return terms that charge the buyer non-refundable shipping plus a 25% restocking fee on scooters.
Disclosure: this page contains an affiliate link. If you buy through it we may earn a commission at no extra cost to you, and it never changes a score.
A real warranty on the frame, offset by a costly and inconsistently worded return policy
Zip'r Mobility Solutions makes 3- and 4-wheel mobility scooters, electric wheelchairs, rollator walkers and knee scooters, and says its products are FDA-registered and built to FDA guidelines for medical devices. We did not independently verify that registration status and treat it as the brand's own claim.
The frame warranty is specific and reasonably generous at 3 years for structural components and 1 year for the drivetrain and electronics, though you must register the product within 30 days or lose it. Returns are a weaker part of the offer: the policy text we read gives conflicting windows, 30 days in one line and 60 days in another, and mobility scooters and electric wheelchairs shipped to a home carry a 25% restocking fee on top of non-refundable, buyer-paid return shipping, which is a real cost on a $1,000-plus scooter. We have not used a Zip'r product and this is not medical or mobility-fitting advice.
Right for
- Buyers who have already decided on a specific model and mainly want a warranted frame
- People who will register the product within 30 days to keep the frame warranty active
- Shoppers who read the RMA process carefully before ordering a scooter or wheelchair
Wrong for
- Anyone who might return a scooter, given the 25% restocking fee plus non-refundable shipping on a large item
- Buyers who need professional fitting advice, which this review cannot provide
- Shoppers who want a single, unambiguous return window instead of two conflicting figures
+What it gets right
- Specific, multi-year frame warranty. Three years on structural frame components and one year on the motor, transaxle and electronics is more detail than many competitors publish.
- Broad product range from one US company. Scooters, electric wheelchairs, rollator walkers and knee scooters are all sold under one brand, useful if you need more than one mobility aid.
- Free shipping advertised. The home page advertises free, tax-free shipping to most states.
- A formal RMA and registry process exists. Returns go through a tracked Return Merchandise Authorization, and products can be registered online, which can help with warranty claims.
−Where it slips
- Return shipping is paid by the buyer and not refunded. On a large item like a scooter, that cost alone can be substantial, and Zip'r states it will not pay or refund it under any return.
- 25% restocking fee on scooters and wheelchairs. Mobility scooters and electric wheelchairs shipped to a residence lose 25% of the price even on an authorized, in-window return.
- The policy text we read is self-contradictory on timing. One line states a 30-day return window for all purchases, while another states 60 days for most products with a tiered 15% to 25% fee; we could not reconcile the two.
- Warranty detail is thin outside scooters and wheelchairs. We found specific coverage terms for scooters and electric wheelchairs, but not for the rollator walkers, knee scooters or accessories.
- Warranty requires registration within 30 days. Missing that window voids the frame and drivetrain warranty, according to the policy page.
- Wearable parts are excluded from warranty. Tires, brake pads, motor brushes, batteries, upholstery and plastic shrouds are explicitly not covered.
Weighted for warranty clarity, return cost, policy consistency and independent evidence
This is a desk-research score: we have not used a Zip'r mobility product. Return cost and the contradictory policy text are weighted heavily given how expensive these items are.
The long version
What Zip'r sells, what the warranty actually covers, how the return process and its fees work, and what we could not verify.
What Zip'r sells
Zip'r Mobility Solutions Corp, based in North Bend, WA and founded in 2004 by its own account, sells 3- and 4-wheel mobility scooters (Traveler, XTRA, Breeze and Roo models), electric wheelchairs (PC, Mantis, Mantis SE and the folding Transport Pro and Transport Lite), rollator walkers (Rambler and Pioneer) and knee scooters (Glider, Coaster and Pathfinder), plus accessories. The site states its products are FDA-registered and meet FDA guidelines for medical devices; we treat that as the brand's claim and did not independently verify the registration status.
Pricing
On 30 Oct 2026, the sale prices we saw ranged from about $105 for a Glider knee scooter to about $1,900 for a Breeze mobility scooter, with free, tax-free shipping advertised to most states. Not every model showed a price on the page we read, so confirm the exact configuration and any accessories before comparing total cost.
Warranty
For mobility scooters and electric wheelchairs, Zip'r states a 3-year warranty on structural frame components (platform, fork, seat post and frame) and a 1-year warranty on drivetrain parts, including the transaxle, motor and electronic components. Wearable parts, tires, brake pads, motor brushes, batteries, upholstery, seating and ABS plastic shrouds and footrests are explicitly not covered. The warranty requires product registration on Zipr.com within 30 days of purchase, or it is void; purchases through an authorized dealer are handled by that dealer instead.
We found no stated warranty terms for the rollator walkers, knee scooters or accessories on the pages we read, so ask Zip'r directly for those if you are buying one of those items.
Returns, RMAs and restocking fees
For mobility scooters and electric wheelchairs shipped to a residential address, Zip'r accepts returns within 30 days of purchase, with a 25% restocking fee deducted from the credit. For most other products, the shipping-and-returns page we read states a 60-day window, with a 15% fee inside 30 days and a 25% fee from day 31 to 60, while a separate line on the same page states a flat 30-day window for all purchases; we could not reconcile these two statements and recommend confirming your exact return window with support before ordering.
Every return requires an approved Return Merchandise Authorization, obtained before shipping anything back; RMAs expire 30 days after issue, and the RMA slip must be in the package without writing on the outer carton. Used items are not returnable, and defective items are handled through the warranty instead. The customer pays return shipping in all cases, and Zip'r states it will not pay or refund that cost even on an authorized return. Power products must have batteries disconnected and terminals protected before shipping, with the battery ID label visible on the outside of the carton.
Buying advice
Confirm your exact return window and the restocking fee that applies to your product directly with Zip'r before ordering, since the policy text we read gives two different answers. Register any scooter or wheelchair within 30 days to keep the frame and drivetrain warranty active, and keep the original packaging in case you need to return it. This review is not medical or mobility-fitting advice; talk to a clinician or occupational therapist about which device suits your needs.
Everything on paper
Figures from zipr.com and its policy pages, checked 30 Oct 2026.
Prices, offers and policies change often. Check the product page and the policies that apply when you buy.
Warranty coverage at a glance
Terms from the Zip'r warranty policy for scooters and electric wheelchairs, checked 30 Oct 2026.
| Part | Covered | Source | What we know |
|---|---|---|---|
| Frame (platform, fork, seat post) | 3 years | Zip'r warranty policy | Must register within 30 days of purchase |
| Transaxle, motor, electronics | 1 year | Zip'r warranty policy | Shorter window than the frame coverage |
| Tires, batteries, upholstery | Not covered | Zip'r warranty policy | Treated as wear items, excluded from warranty |
Registering a scooter or wheelchair promptly is the simplest way to avoid losing this coverage.
Questions people actually ask
Is Zip'r legit?
What does Zip'r sell?
What is the Zip'r warranty?
What is the Zip'r return policy?
Is a Zip'r scooter an FDA-approved medical device?
Shop Zip'r
Confirm your return window and restocking fee with support before ordering, and register any scooter or wheelchair within 30 days to keep the warranty active.
Zip'r
Mobility scooters, electric wheelchairs, rollator walkers and knee scooters.
Shop Zip'rBreeze mobility scooter
Listed at about $1,900 at the time we checked; confirm current price and configuration on the product page.
See the Breeze scooter at Zip'rPrices observed 30 Oct 2026 and subject to change. This is an affiliate link.
A warranted frame, but confirm the return terms before you buy
Zip'r backs its scooters and wheelchairs with a specific 3-year frame and 1-year drivetrain warranty, which is more detail than many mobility-aid sellers publish.
The return policy text we read was inconsistent on the window length and charges a real restocking fee plus non-refundable shipping on returns, so get the exact terms in writing before ordering, and treat the FDA-registration claim as unverified by us.
Consider it if you
- You've settled on a specific model and mainly want frame coverage
- You will register the product within 30 days
- You are comfortable with a 25% restocking fee if a return is needed
Skip it if you
- You want a single, clearly stated return window
- You need low-cost returns on an expensive item
- You need independently verified medical-device claims
How this review was put together
This is a desk-research review. We have not used a Zip'r mobility product. Prices and policies come from zipr.com, checked 30 Oct 2026, and we looked for independent testing and report what we could not find. We wrote our own text and flagged where the brand's own pages disagreed with each other. The image is our own screenshot of a public Zip'r page, taken on 30 Oct 2026 and shown for review and commentary; the content and branding belong to Zip'r, and we will remove it if asked. This is not medical or mobility-fitting advice. We did not review the brand's affiliate programme terms.
Big Time Bikers is independent and is not affiliated with, sponsored or endorsed by Zip'r. The link to Zip'r is an affiliate link: if you buy through it we may earn a commission at no extra cost to you, and this never changes a score. We did not receive payment or a free product for this review.